Support
It's okay. We're here to help.
Support
Welcome to Storenvy Support
We hope you can find answers to your questions below, but if not, try asking the Storenvy community in our forums. If that doesn't do it, our small team will answer your question as soon as we're able. Thanks for stopping by!
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Storenvy
About Storenvy
- What is Storenvy?
- Making the most of your Storenvy account
- What role does Storenvy play when I buy from a store here?
- Are Storenvy stores really free?
- How can I get news and updates from Storenvy?
- Who made Storenvy? Where can I learn more about the company?
Account sign-up and troubleshooting
- Joining Storenvy: Sign up walk-through
- How to change your user account info
- What do I do if I forgot my user account info?
- Can I make suggestions about new features I’d like to see?
help
Browsing & Socializing
Six ways to browse the Storenvy catalog
- How does the Shop link work?
- How do Markets work?
- How do Forums work?
- How does Search work?
- About MyStorenvy
- About Tags
About following & liking
- What does it mean to Follow a User?
- How do I stop Following someone?
- What does it mean to Follow a Store?
- What does it mean to “Like” a product?
Community rules
- What rules does Storenvy have for its users?
- If I feel the need to report a User, Product or Store, how do I report them? What consequences do they face?
Buying
Before you buy
- How do I add products to my cart?
- Is there a difference between the cart on a storefront and the cart in the social section?
- Check out from multiple stores, really?
- Why do I have multiple shipping fees?
- Can I track my order?
- How do I view my past orders?
Payment
- Is my payment secure?
- I’m purchasing items from multiple stores. Why do I have just one payment total?
- What currencies does Storenvy support?
- What are details of the charitable donation on the checkout page?
After you buy
- How long will it take to receive my order?
- What is the return/exchange policy?
- What do I do if I am missing an item or received the wrong item in my package?
- It’s been a long time and I still don’t have my order. What should I do?
- I’ve been trying to contact the store owner about my order and haven’t gotten any response. What now?
Rules
Selling
Becoming a store owner
- How do I sign up for a store?
- Do I need to know anything about web programming?
- How does payment work?
- If I live outside the U.S., can I have a store?
- Can I use any payment systems other than PayPal?
- Can I change my store name and URL?
- Can more than one person operate a store?
- Is there anything special I need to know about shipping my own orders?
- How do I get paid?
- Can I have a Storenvy store but not be part of the Storenvy community?
- How many products can I sell in my store?
- Can I customize my store design?
- Can I sell digital items?
- How does charging tax work?
- What currencies do you support?
- I have feature ideas for the Storenvy system. How can I request them, or leave other feedback?
- Does Storenvy offer printing services?
Yes, it's really FREE!
Store set-up
- Setting up your store: A step-by-step guide
- Store Admin Panel capabilities
- Can I use Google Analytics with my store?
- How do I edit my store’s shipping rates?
- How Do I Close My Store?
- Adding and Deleting Products: A Step-by-Step Guide
Promoting your store
- How do I join a Market?
- How do I assign my products to categories and add tags?
- Getting featured by Storenvy
- How do I get the Storenvy Facebook application?
- How does Storenvy help my search engine rank?
