Support
It's okay. We're here to help.
Setting up your store: A step-by-step guide
Thanks for choosing Storenvy, we’re glad to have you! Before you start selling, there are some key steps you need to take to get your store ready for the big leagues. In order of importance, here is our step-by-step guide to setting up your Storenvy store.
First, you’ll need to sign up for a Storenvy User Account. If you haven’t already, click the Join Storenvy button in the top right-hand corner of our homepage and follow the prompts. Once you have an account, on your Settings page, there will be a link in the left-hand column that says “Create a Free Store.” Click this button.
On the next page, enter your Store Name (which you can change later), your PayPal email address (the email address you used to register your PayPal account; this is where money from your sales will be sent) and Store URL (which you can also change later). Agree to our Store Owner’s Agreement and click Create Account.
From now on, your Store Admin Panel will always be available at (yourstore).storenvy.com/admin.
In your Admin Panel, the first thing you’ll see is your Dashboard, which should be empty the first time you log in.
Settings
To begin, click the right-most tab, Settings, and fill out all info needed in the sub-links.
Store Profile
Under Store Profile, fill out your store name, store location and store description. Under the Links header, add any other sites of yours that you want customers to see, like your main website, your Twitter page, etc.
Under the Payment heading on this page, BE SURE you have a valid PayPal email address entered. Without an email address entered here, your store will be disabled, and without the correct email address, you won’t be able to receive money from your sales.
Shipping Rates
Under Shipping Rates, set your shipping fees based on the buyer’s location (Shipping Class) and the type of product you’ll be shipping (Shipping Group). The default shipping rate is $4.50 in the U.S. and $7.50 for anywhere else, which is based on typical post office charges for mailing a T-shirt. However, if you sell postcards that can fit in a standard mailing envelope, you probably won’t need to charge $4.50 to ship them (and your buyers will probably feel like that shipping rate is too high for the product they just bought). To account for this, you can add a Shipping Group called “Postcards.” Then when you add Postcards, you’ll assign them to that Shipping Group, and the system will take care of the rest. Make sense?
Customer Support
Under Customer Support, you’ll enter a Support Email address (where all customer support requests will be sent) and Return Address. Under the FAQs header, you’ll provide buyers with answers to any questions they might have about your personal policies, including where you ship from, what your return policy is, whether you provide order tracking, etc. If you want to reduce the number of customer support emails you’ll receive, this is the place to provide the necessary information.
Local
Under Local, you’ll set your Time Zone and Sales Tax settings.
Products
Next, head to the Products tab where you can start adding your inventory.
Manage Products
Under Manage Products, click the “Add Product” button on the top right. Enter the Product Name and Price and click Submit. Next you’ll be able to enter a Product Description, Product Type (which assigns it to a Category in the Storenvy system), Shipping Notes and Tags; add up to five product images; and list your Variants & Stock Levels. In Variants & Stock Levels, if you’re selling tees, you’ll list what sizes you offer and how many you have of each. If you’re selling Posters, you probably won’t have any variants and will give it the same name as your product. Or if you’re selling initial necklaces, you could list all 26 initials as variants. This just depends on your product type.
Manage Collections
Under Manage Collections, you can create Collections that you’ll assign each of your Products to—such as T-Shirts, Posters and Initial Necklaces. Depending on your store design, each Collection may have its own tab on your storefront. Products can be in multiple Collections. If you don’t want Collections, you don’t have to add any, but be sure to check how your design template treats Collections before you finalize everything here.
Design
Now the Design tab.
Theme
Under Theme, choose a design theme that best suits your store and your style. You will be able to change all the colors in it, even without any programming knowledge. If you do have programming knowledge, follow the simple instructions on the page to make the edits you need.
Banner & Background Image
Under Banner & Background Image, you can upload images for your Header and Background Image.
Pages
Pages is for the programming pros, where custom HTML can be written. More support on this topic coming soon.
Promote
Lastly, the Promote tab.
Discount Codes
Under Discount Codes, you can create discounts that you can advertise to your followers.
Markets
Under Markets, you can join a Storenvy Market, each of which is a group of stores that share something in common. Join the one where you think you’ll find the most like-minded customers.
Last Look Before Launch
Before launching your store, are you sure your PayPal account is set up correctly? Are your Shipping Rates exactly what you want them to be? Are you sure you’ll be checking the email address where Customer Support requests will be coming into? If any of this info is not correct, your store could be reported.
To launch your store, visit Settings > Store Profile, and in the left-hand column, turn Maintenance Mode to Off. Your store is now live, go sell and prosper!
Notes
+ When you make a sale, your Customer Support email address will receive a notification. It’s your responsibility to ship the order within 7 days max.
+ The Orders tab in your store will help you keep track of each sale and whether you’ve fulfilled it yet. You will mark each order as Shipped or On Hold; PayPal will determine whether the payment is Pending; and every once in a while a buyer might Cancel an order before their payment has gone through.
+ Your Dashboard gives you a look at Sales, Orders and Stats, with System Updates in the left-hand column.
Back to Selling