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Buying

Before you buy

• How do I add products to my cart?
• Is there a difference between the cart on a storefront and the cart in the social section?
• Check out from multiple stores, really?
• Why do I have multiple shipping fees?
• Can I track my order?
• How do I view my past orders?

Payment

• Is my payment secure?
• I’m purchasing items from multiple stores. Why do I have just one payment total?
• What currencies does Storenvy support?
• What are details of the charitable donation on the checkout page?

After you buy

• How long will it take to receive my order?
• What is the return/exchange policy?
• What do I do if I am missing an item or received the wrong item in my package?
• It’s been a long time and I still don’t have my order. What should I do?
• I’ve been trying to contact the store owner about my order and haven’t gotten any response. What now?

Rules

• If I’m having problems with an order, what should I do?
• If I see something that shouldn’t be on Storenvy, how do I report it? What are the consequences for store owners who break the rules?