Support
Looking for help? You've come to the right spot. If you've got questions, we've got answers.
Support
Buying
- How do I add products to my cart?
- Is there a difference between the cart on a storefront and the cart in the social section?
- Check out from multiple stores, really?
- Why do I have multiple shipping fees?
- Can I track my order?
- Is my payment secure?
- I’m purchasing items from multiple stores. Why do I have just one payment total?
- What currencies does Storenvy support?
- How long will it take to receive my order?
- What is the return/exchange policy?
- What do I do if I am missing an item or received the wrong item in my package?
- It’s been a long time and I still don’t have my order. What should I do?
- I’ve been trying to contact the store owner about my order and haven’t gotten any response. What now?
- If I’m having problems with an order, what should I do?
- If I see something that shouldn’t be on Storenvy, how do I report it? What are the consequences for store owners who break the rules?
