We do our best to respond to all customer inquiries within 48 hours, excluding weekends. PLEASE NOTE!! Most of our items ship from China, estimated delivery 3-4 weeks and at this time we CANNOT guarantee arrival by Christmas. If you contact us before the order ships out we can cancel the order, otherwise we do offer refunds, buyer pays return shipping. So please try to carefully read product descriptions and also to reach out to us immediately if you have any questions or concerns!