How can I contact you?
How long will it take to receive my order?
Approximately 15 - 25 days from the date of shipping - please note this may increase around the holiday period. Our orders do not come with tracking numbers.
Any orders made from February 1 - 15th will not be shipped until after Chinese New Year
How long is processing?
1 - 5 days depending on the order. Please note processing time is not included in the shipping estimate. Orders made with Stripe may take longer as we need to wait for the money to clear before we can process the item.
I only received one item from my order, what's happening?
As our items come from different suppliers, it is more efficient to dispatch items individually. Don't worry, this is perfectly normal and does not mean anything is missing from your order.
What is this store's return and exchange policy?
Returns will only be accepted if the item is defective, refunds will not be issued for any other reason. Return shipping is the responsibility of the buyer.
Do you accept orders placed outside of the US?
Can I cancel my order, or change my address after it's been placed?
No, sorry. We cannot change an order once it has been sent. It is the buyers responsibility to provide the correct address, and we will not be held accountable in such circumstances.