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When is my Tour Shop merch shipping?
Tour Shop merch will ship within a week of the end of the tour.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
I ordered my package a long time ago but haven't gotten it! What gives?
Don't fret! Because I ship everything myself, there may be a delay on receiving your order if I am on tour. If you feel you've waited long enough, please email email@example.com and someone will help you get your order ASAP.
The store isn't working. My order won't go through.
Chances are there is a problem with your browser (using Internet Explorer? Try Firefox. Using Chrome? Try Safari. Using Firefox? Try Chrome. Just try something different). If you still can't place your order, click here to contact Storenvy directly.
What is this store's return and exchange policy?
At the moment we are not able to process exchanges. If a refund is desired, please use the support form to contact us and set it up. Customer must pay return shipping.