Store FAQ

• Where does this store ship from?

  Glendora, California.

• What is this store's return and exchange policy?

  If for any reason you need to return or exchange your Look Alive product, please email us at look.alivela@gmail.com with the information regarding your return or exchange.

• Do you accept orders placed outside of the US?

  Of course. We want Look Alive threads to be worn no matter where you are.

• How long will it take to receive my order?

  Once we ship it you should get your new threads in 2 to 10 "business" days (depending on the efficiency of your local postal service). International shipping on the other hand may vary between 2 and 12 weeks.