What is this store's return and exchange policy?
Your answer here.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
It says in your store that the stones are sold out.. is there any way I could still buy one?
Yes! I’m only taking a few orders per stone at a time so I don’t get backlogged on orders. As soon as I complete the orders I have at the moment, then I will put more stones up for sale. I’ll make an announcement via tumblr, twitter, facebook and storenvy when stones are available again!
Your store lists the stones as ‘pre-order’. What does that mean?
It means that I will make your stone as soon as you order it. I don’t have enough supplies to have a nice stock of stones on hand, so at the moment I make them to order.
How long will it take for me to get my stone I ordered?
Like I mentioned in the product descriptions, it will take me up to 3 weeks to make, finish, package and ship the stones out. After that, the time it will take to get to you will depend on the post office and your location. On storenvy I will update the order as soon as I send out the package so you can know when the stones have been shipped. If you need them sooner or rush delivery, message me and maybe we can work something out!
Do you have stones from the later generations available? (Dusk stone, shiny stone, sun stone, dawn stone, and everstone.)
Not at the moment. If there is enough interest, I will try my best to make them! It probably wouldn’t be until later on though.
I don’t have/don’t want to use paypal. Can I pay you a different way?
Sorry, but I only take paypal at the moment!
Do you give discounts for purchasing complete sets?
Not at the moment, but I will soon! I’ll be putting up sets of stones for sale in my store as a separate item at a set discounted price. :)
Why does my stone look different than the photos you have in your store?
All stones are individually hand crafted, so there will be slight differences between stones. No two stones are exactly alike, and that's what makes them extra special!