Where does this store ship from?
Fairylogue Press is based right outside Harrisburg, Pennsylvania. Packages will ship from Mechanicsburg or Enola, depending on the post office visited that day.
How do you ship your products?
Prints 8x10 and smaller will be shipped flat in a protective sleeve with backerboard, sandwiched between two pieces of cardboard. They will go in a sturdy photo mailer. 13x19 prints will be rolled and mailed in a tube.
Small comics will be sent in a bubble mailer sandwiched between cardboard. Namesake books will be sent out using a cardboard literature mailer. Pendants are sent in a bubble mailer.
Do you charge sales tax?
If you live in the state of Pennsylvania, we do charge state sales tax.
What is this store's return and exchange policy?
All products are final sale, but if you have a defect upon delivery (damaged pendant, missing pages from a book, mangled print due to post office, etc.), we will be happy to replace it within the first couple of days of delivery. Sorry, we won't send you a replacement book if you spill coffee on it a couple months out.
Please email a photo of the damage, and we'll dispatch a new product out to you.
Do you accept orders placed outside of the US?
We sure do! We love all of our fans.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.