Store FAQ

• PLEASE READ BEFORE BUYING!

  Make sure you provide an accurate email in case I want to contact you. I noticed when I send email a lot of people don't even check them so please^ Also please provide a phone number cause some parcels are secured. Also, do not contact me at my paypal address. This is my email: [email protected] I reply usually within 24 hours! Also, once an item is on hold it means it's shipped within 1-2 working days!! :) so many times when it's on hold it's already on its way !

• When do I cancel orders?

  First reason: An item is out of stock, in that case I will send you an email and fully refund you. Second Reason: I don't have all of your order information. For orders over $15, I need your phone number so that local post office could call you. If an information is missing then I can't ship my item to you. I will email you every a few days but after 15 working days I will cancel your order and refund you. So please check your email just in case something is wrong and I need information.

• Do you accept orders placed outside of the US?

  Yes, we ship worldwide for free!

• How long will it take to receive my order?

  We choose Fast Airmail for faster shipment to our customers from US/AU/CA/UK we shipped via E-packet which is super fast about 10-15 days. Once shipped most orders take anywhere from 15 to 30 business days to arrive depending on the efficiency of your local postal service. if you need Express shipment welcome to contact us for more details. We will evaluate different options and let you know.

• Items are missing from the package!

  First of all, take a breath. Nothing's missing. Sometimes, there are different warehouses so I have to split the orders and send them in 2 or even 3 packages depending what you bought. Also, If an item doesn't arrive early, I will actually send the first item and ship the second later cause I dont want to delay all the shipping progress, it already takes a lot of days since it's from China. Please also send me an email to clarify how many packages I sent If you want to know :)

• Shipping Ways

  If you are interested in faster shipping ways please send me a message. Tell me what are you interested in, and I will let you know the shipping prices!

• Can we ship gifts that have different address than paypal?

  Actually yes!! If you want to send a gift directly to someone else's doorstep, you're free to do so. Or If you have any relatives all around the world I could send to them any gift you want me to. The address you leave on storenvy, is the address the parcel ships to. It saves you money and time, shipping is already included so you should give it a go! Feel free to ask any questions :)