Store FAQ

• I want something like what you have but with a variance. Will you do that?

  Bracelet too small? Necklace too long? Wish it was a different color? :) Please, feel free to send me a message if you would like to have something I have in a different size. I will do all I can to accommodate such orders if it is possible.

• How often do you ship?

  Shipments are generally made once every Saturday. Your shipment will be sent on the Saturday following the receipt of your order and subsequent payment. Occasionally I am able to ship more often. :)

• Where does this store ship from?

  Los Angeles, California USA

• What is this store's return and exchange policy?

  Send me a message and I will certainly do what I can to address any issues you may have with your order.

• Do you accept orders placed outside of the US?

  ***I will ship outside of the US. However***, shipping costs have skyrocketed. Because of this, shipments sent outside of the US will be sent in a padded envelope rather than in a box in order to save on shipping cost. While I have thus far had no issues with shipments made this way, there *is* the possibility that damage could occur once the package has left the facility. I will not be responsible for any possible damage caused during shipment, so order only if you're willing to take the very small risk. (And I am sorry for the dire tone of the note. It truly doesn't seem very likely that any harm will come to your package, but I do have to be thorough in my information passing. :) ) **Please note that this info applies to Canada and Mexico as well.**

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Are there any shipping options besides Paypal available?

  Storenvy provides only Paypal as an option for payment, but you can email me to discuss a solution to your issue at elementalobsessions@gmail.com, or send me a message on the Elemental Obsessions Facebook page. I'm happy to do what I can to alleviate any payment issues you may have if I can. :)