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LUCKLESS CLOTHING

14,206 Sales Ships from Wellsville, NY

100% Original - Luckless Clothing is developed by two brothers Matthew and Joshua, whom specialize in creating one-of-a-kind country items for the modern guy and gal. We believe that you shouldn't have to sacrifice style to stay true to your roots. We make country fun and bright! Check out our ABOUT page on the left hand side of your screen for more information about who we are, about your orders, sizing, and what we do. Thanks!

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Store FAQ

  • How long will it take to receive my order?

    Your order normally takes between three to five days to print, pick, package, and drop it off to our local post office. We're a small company with only three employees who do the jobs of a company five times the size. It takes quite a bit of time getting your order perfect for you, so please bare with us if it takes a day or so longer than anticipated. Sometimes we run into problems with our manufacturers, customs, and transportation services that are out of our control. We promise you though that we'll work late into the night getting your order ready to ship out to you as quickly as possible. Once your order has been filled, it takes most orders anywhere from 3 to 4 days to arrive to you via USPS depending on the efficiency of your local postal service. Your form of payment also has a reflection on how long it will take for your order to arrive. Typically, all credit card and debit card transactions are automatic, and your order is processed immediately. E-Checks take between 3-5 days longer to process as payment must be confirmed by our bank before the printing and shipping process even begins. International and APO shipping delivery times may vary between 12 and 15 business days to arrive depending on customs and international transit.
  • I just received my item(s) and they don't fit, can I return the item(s) for another size?

    Absolutely yes! We want to make sure that you are very happy with your purchase, and that the item(s) fit you perfectly! All of us here at Luckless Clothing have ordered a product from time to time and have it not fit as we expected it to, so we've created an easy exchange policy just for you! Step One: Contact us by phone at (585) 296-3778 between the hours of 10am-7pm EST Monday-Friday or by email anytime at sales@lucklessclothing.com Step Two: Let us know what's wrong! Did the garment not fit you right? Was it too baggy? Too Tight? Is there anything we can do to help make our description more accurate so that we can help avoid questionable sizing? Step Three: Let us know what you want. Do you want to go up a size? Maybe go down a size? Make sure to tell us what you want, and we'll do our best to make that happen. Step Four: Send it Back. After you get a hold of us, and we establish a line of communication, we'll send you a return label. It's that easy! Just log-in to the email that you provided upon checkout, and you'll see an email from us waiting for you with a return label. All you need to do is print it off, attach it to your package and send it back! We do all the hard work to make it easier for you. :) Step Five: Relax. Take a seat, pull up a chair and kick your feet up while you wait for the perfect fitting item(s) to arrive back to you.
  • How do your sizes run compared to other companies?

    Please refer to each individual product page and look at "Luckless Recommends" for the general sizing of each product.
  • Why don't I have a tracking number?

    Tracking numbers are generated automatically by the United States Postal Service app. we use when we ship your order. The tracking number is sent to the email you provide when you purchase from Luckless Clothing. You may not receive a tracking number if; 1.) You provided incorrect information upon checkout 2.) Your order has not yet been shipped and is still being filled. If you have any questions, please call us at (585) 296-3778 or email us at sales@lucklessclothing.com
  • I accidentally ordered the wrong color and want a different color, what do I do?

    Please call us immediately at (585) 296-3778 and we'll correct your order before it is packaged. You can not change your order online once you pay for the item(s) upon checkout. If you can not reach us between the hours of 10:00am and 7:00pm Monday-Friday (Eastern Standard Time), please email us at sales@lucklessclothing.com with the following information: -Name: -Date and Time you placed your order: -Order #: -Item, size, and color of the item you purchased: -Item, size, and color of the item you want to exchange for: -Shipping address you want us to mail it to (If different than the one you provided upon checkout) If you wait on contacting us, and we package your order and ship it to you, then you'll have to wait to receive your item until you can ship it back to us to exchange for a different color. We can not contact the USPS while the item(s) are in the mail and have it shipped back to us while in transit. Once you receive your package, you are responsible for the shipping costs of sending it back to us if we didn't receive an email or telephone call within 24-48 hours after your purchase, requesting a color change. Please include with your item(s) on a sheet of paper, the information above; and ship the package back to us. We'll trade out the garment you purchased, for the new color, and then ship the product back to you. NOTE: Only the colors offered on lucklessclothing.com are available for trade. We do not do custom colored garments/products, we can only exchange for items we have available for sale.
  • I accidentally ordered the wrong size at checkout, what do I do?

    Please call us immediately at (585) 296-3778 and we'll correct your order before it is packaged. You can not change your order online once you pay for the item(s) upon checkout. If you can not reach us between the hours of 10:00am and 7:00pm Monday-Friday (Eastern Standard Time), please email us at sales@lucklessclothing.com with the following information: -Name: -Date and Time you placed your order: -Order #: -Item, size, and color of the item you purchased: -Item, size, and color of the item you want to exchange for: -Shipping address you want us to mail it to (If different than the one you provided upon checkout) If you wait on contacting us, and we package your order and ship it to you, then you'll have to wait to receive your item until you can ship it back to us to exchange for a different size. We can not contact the USPS while the item(s) are in the mail and have it shipped back to us while in transit.
  • Do you accept orders placed outside of the US?

    Yes we do. We often ship to international countries, and APO addresses. Please note, that these international addresses take additional time to receive your item(s). Typically we have been seeing between 12-15 days AFTER we've delivered your product(s) to our shipping carrier for you to receive your item(s).
  • What is this store's return and exchange policy?

    Our return address: c/o Returns Luckless LLC. 4269 Bolivar Road Wellsville, New York 14895 United States of America If you received your package and it was damaged in transit, please give us a call at (585)296-3778 and we'll work on getting you replacement items as quickly as possible. If you can not reach us between the hours of 10am-7pm Monday-Friday, you can email us at sales@lucklessclothing.com. Please do not call the USPS. We'll save you the trouble and talk to them for you and help resolve this issue as quickly as possible. If you want to return your item(s) and have the cost of goods reinstated back into your account, please call us at (585)296-3778 or email us at sales@lucklessclothing.com. We'll help guide you on the process of sending the garments back to us with a USPS return label, contacting PayPal to redistribute the funds back to your account, and making sure everything works smoothly. We will only redistribute funds back into your account after we receive the product(s) in 'like-new' condition. (Please see below for our definition of the 'like-new' condition). If you file a formal complaint with PayPal before contacting us, or before hearing back from us after writing an email, or attempting to call, the funds that you used to purchase the garments will be put on hold by PayPal. What does this mean to you? It can take up to a few months before receiving your funds since PayPal puts the original transaction on hold until the case is resolved. If you wish to receive your original transaction amount in exchange for the goods you purchased, please work with us first. It benefits you by receiving your funds quicker, and it saves us time completing unnecessary paperwork. If the package was sent to your provided destination after purchase, and the package was marked as delivered by the United States Postal Service, Luckless LLC. is not held responsible for the safety of your package. Once delivered, it is the responsibility of the purchaser (you) to receive the package in a reasonable time. Luckless LLC. is not liable for reimbursement of funds if the package is marked as delivered to your location, and the package is not present. If you wish to have special directions for delivery, they should be marked in the comment section during checkout. These special directions should be applicable to USPS shipping procedure and process. For example, if you require a signature to receive the package, please notate during checkout and Luckless LLC. will include that service with your order. If you ordered your product and that product was marked delivered by USPS, and upon retrieval, the product is not there, please contact your local USPS provider before contacting Luckless LLC. They may have your package in custody at the local USPS facility for pick-up. If you ordered the wrong size(s), or the wrong color(s), you can return the item(s) to us for an exchange. In order to return the item(s), the item(s) must not be damaged in any way, shape, or form, or else we will not refund your money or exchange your product for another. The products must be in 'like-new' condition. 'Like-New' Condition: This means that you can not tamper with the items, the items can not be stained, ripped, have any tags, stickers, or other embellishments removed off of the product(s). The item(s) you purchased must be in 'like-new' condition, unless otherwise noted upon receiving the items in damaged condition. You can not trade one product for another product. It must be the same item/design you've ordered, but only in an available different size, or an available different color. For example; You can not trade in a tee-shirt for a sweatshirt, but you may trade in a green tee-shirt with the letter "A" on it for a blue tee-shirt with the same letter "A" design. You may also for example, trade in a size medium for a size large, of the same product. You may not trade in an item of lesser cost for an item of higher cost. After you ship your item(s) and we receive it/them, the shipping and fulfillment process starts all over. It takes between three to five days to fulfill your order request and ship to your destination. What this means to you, the customer, is that after you ship your item(s) back to us, which typically takes 3-4 days, a 3-5 day restocking and fulfillment/packaging time, and an additional 3-4 days shipping time back to you, up to an additional two weeks have passed before you get your item(s) back to you. All returns/exchanges must be made within thirty calender (30) days of receiving the item(s). Luckless do not honor exchanges or returns of products that have been worn, washed, or not exchanged within (30) thirty days of receiving the item(s). You can not exchange or return items after (30) thirty business days. We will not receive any items that are sent back to us that are (30) days older than the date received via USPS tracking information. Luckless will not refund your purchase after (30) days of you receiving your product(s).
  • I'm having trouble purchasing my items at checkout

    When you run into a problem at checkout, like receiving an 'error' message such as not being able to verify the billing address, please make sure that it is the address you've provided with your credit card/ debit card, is the one that you gave to your credit/debit card company when you got that card. We often find that people move after they get a debit or credit card, and forget to change their billing address with that debit or credit card company. At check out, you need to specify the "BILLING" address for that card, not your shipping address. You can provide your shipping address if it is different than your billing address in a different section, or in the "Notes to Luckless" section. This will most often fix your 'error' messages. If you are certain that you are inputting the correct address, and still receiving error messages, please "x" out of your window by closing it, and reopen your browser. If this does not fix the problem, please switch your browser. For instance, switch from google chrome to firefox, or internet explorer, safari, etc... If your problem still persists, and you are using a mobile device, please switch platforms. Most often the best way to check out is on a computer versus mobile phone. Even a tablet is suitable for checkout if your phone is giving you problems. If you've tried all of these remedies, and are still encountering a problem, please call us at (585)296-3778 or email us at sales@lucklessclothing.com

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