Store FAQ

• Where does this store ship from?

  Delaware

• What is this store's return and exchange policy?

  If your purchase arrives damaged, please let me know right away. I will arrange an exchange, with the return of a broken product only. Because of the materials plugs are made of, I cannot accept exchanges for sanitary reasons. I am working to figure out a way to make this a little more viable.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  I ship all of my items via USPS. I don't know exact shipping times, but I can estimate that on average, it takes a week for you to receive an item if you live across the country, less if you live closer to the east coast.

• What are these marks on my order?

  These are some things you might find on your order. These do not affect the wear of the item, and are just cosmetic. POLISHING COMPOUND - Plugs MAY appear to have a white film on them in some spots. This is polishing compound residue. I try to wipe off the residue as much as I can, but I might miss a spot. Just wipe them off (you may have to scratch with your fingernail a little) before washing and use. The heads (except those with special designs) of the plugs will always have a higher polish than the posts because they're much easier to polish. Rub them on your jeans or with a soft cloth to bring the shine back out on them if you get them all fingerprint-y and dull. PITS - Due to the process of making them, there may be tiny pits in the surface of the plug. Pits can be caused by air bubbles that get trapped or if glitter particles are large and get "ripped out" during sanding and polishing. I try to avoid these as much as possible, but sometimes they are unavoidable. They DO NOT affect the wear-ability of the product, they are merely an aesthetic hurdle that usually goes unnoticed. I will be sure to note them in the descriptions. FROSTING - Frosting is a whitening of the acrylic. It happens when layers of the acrylic dry too much before another layer is applied. They DO NOT affect the wear-ability of the product, they are merely an aesthetic hurdle that could go unnoticed, or add to the look by giving the appearance of texture and natural stone. I will be sure to note it in the descriptions. SEAMS - Seams happen when there is a large overflow of acrylic during the making process and it can be difficult to even out and still look nice. I try to fix them as much as possible, but sometimes they are unavoidable. They DO NOT affect the wear-ability of the product, they are merely an aesthetic hurdle that usually goes unnoticed. I will be sure to note them in the descriptions.

• How do I clean them?

  CLEANING - I wash plugs with antibacterial soap and wear gloves as I package them for shipment. STAINING - Although plugs are waterproof and will not develop a film or fogging, plugs MAY be stained by hair dyes, so take them out if you're doing your hair! (I don't know this for sure, as I always take mine out, but better safe than sorry!)

• Tell me about Acrylic...

  POROUS - Acrylic is porous so always clean your ears! ACRYLIC CANNOT BE AUTOCLAVED. Wash them with an antibacterial soap (like Dial) before you wear them. Alcohol is caustic to acrylic and can cause it to degrade. Do not use alcohol! STRETCHING - DO NOT USE THEM TO STRETCH. DO NOT WEAR THEM IN FRESHLY STRETCHED HOLES; always make sure your holes are healed!! SENSITIVITY - If you have sensitivities to acrylic, do not buy these! However, at your own risk, you can coat the posts with clear nailpolish, but I cannot guarantee that they won't still irritate your skin. Especially when the nailpolish starts to degrade.