Store FAQ

• Where does this store ship from?

  SAINT CATHERINE, JAMAICA, WEST INDIES.

• What is this store's return and exchange policy?

  RETURNS ACCEPTED AT BUYER'S EXPENSE. PLEASE NOTE THAT PARCELS SHOULD BE RETURNED IN THE CONDITION RECEIVED TO THE RETURN ADDRESS ON PACKAGE.

• Do you accept orders placed outside of the US?

  WE SHIP WORLDWIDE TO EVERYWHERE.

• How long will it take to receive my order?

  PLEASE NOTE THAT INTERNATIONAL SHIPPING VIA JAMAICA POST NORMALLY TAKES 4-8 WEEKS DEPENDENT ON GEOGRAPHIC LOCATION. ALSO, JAMAICA POST IS NOT YET ONLINE HENCE PARCELS ARE ONLY TRACEABLE AND CANNOT BE TRACKED. HOWEVER, ALL PACKAGES ARE REGISTERED FOR THE PROTECTION OF THE SELLER & BUYER AT THE SELLER'S EXPENSE AND THE REGISTRATION NUMBER/POSTAL CONFIRMATION WILL BE EMAILED TO THE CUSTOMER(S) AS REFERENCE WITHIN ONE (1) BUSINESS DAY OF DELIVERY TO OUR POST OFFICE IN JAMAICA AFTER CLEARED PAYMENT. IN THE CASE WHERE PARCELS ARE UNDELIVERED AFTER 2 MONTHS WHICH IS VERY RARE, AN INQUIRY IS FILED AT OUR LOCAL POST OFFICE TO FURTHER OBTAIN A WRITTEN STATUS OF THE DELIVERY FROM THE POSTMASTER GENERAL OF THE HEAD OFFICE IN KINGSTON, JAMAICA WHICH TAKES UP TO 2 WEEKS. PARCELS THAT ARE UNCLAIMED DUE TO A CHANGE OF ADDRESS BY THE BUYER WILL BE RETURNED TO OUR LOCAL OFFICE OF POSTING AND WE WILL RE-SEND THE PARCEL AFTER NOTIFYING THE BUYER TO ASCERTAIN THE CORRECT MAILING ADDRESS AT NO ADDITIONAL COST. DHL/FEDEX EXPRESS SHIPPING TO EVERYWHERE IN THE WORLD IS AVAILABLE UPON REQUEST AND A QUOTE WILL BE GIVEN VIA EMAIL. UPON RECEIVING CLEARED PAYMENT, THE PACKAGE WILL BE SCHEDULED AND A TRACKING NUMBER WILL BE EMAILED TO THE BUYER WITHIN ONE (1) BUSINESS DAY. DHL/FEDEX EXPRESS SHIPPING NORMALLY TAKES 4-8 BUSINESS DAYS GUARANTEED TO EVERYWHERE IN THE WORLD. KINDLY NOTE THAT EXPRESS SHIPPING VIA JAMAICA POST IS ONLY FOR U.S.A., CANADA AND THE UNITED KINGDOM FOR PARCELS WEIGHING OVER 1 KG. A REGISTRATION NUMBER IS ASSIGNED FOR CUSTOM CLEARANCE IN THE COUNTRY OF FINAL DESTINATION. YOU WILL BE NOTIFIED BY CUSTOMS IN YOUR COUNTRY UPON ARRIVAL OF YOUR PARCEL WHICH NORMALLY TAKES 4-12 BUSINESS DAYS. JAMAICA POST EXPRESS RATE FOR THE FIRST 1 KILOGRAM IS AN ADDITIONAL US$20 AND US$10 FOR EACH KILOGRAM THEREAFTER. ALSO, JAMAICA POST REGULAR SNAIL MAIL TO U.S.A AND CANADA IS US$5 FOR THE FIRST 7" RECORD & US$2 FOR EACH ADDITIONAL/EXTRA COPIES THEREAFTER AND US$10 FOR THE FIRST LP/12" RECORD & US$2 FOR EACH ADDITIONAL/EXTRA COPIES THEREAFTER. JAMAICA POST TO EVERYWHERE ELSE IN THE WORLD IS US$6 FOR THE FIRST 7" RECORD & US$2 FOR EACH ADDITIONAL/EXTRA COPIES AND US$10 FOR THE FIRST LP/12" RECORD & US$2 FOR EACH ADDITIONAL/EXTRA COPIES THEREAFTER. DOMESTIC SHIPPING IS TO THE CARIBBEAN @ US$10 FOR THREE (3) 7"/12"/LP RECORDS & US$2 FOR EACH ADDITIONAL/EXTRA COPIES. PLEASE FEEL FREE TO CALL OR EMAIL TO KNOW THE SHIPPING STATUS OF YOUR ORDER AT ANY TIME. KINDLY NOTE THAT THERE WILL BE NO POSTING OF PACKAGES ON SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS. DHL EXPRESS SHIPPING FOR TWENTY (20) OR MORE 7" RECORDS IS AN ADDITIONAL US$1/COPY PLUS REGULAR SHIPPING CHARGES.