Store FAQ

• Where does this store ship from?

  New York City and Long Island

• What is this store's return and exchange policy?

  Merchandise (*all items except accessories) must be returned within 15 days for store credit. *Accessories must be returned within 10 days of receipt. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and or original pieces. Footwear must include the original shoe box in its original condition, without postal any labels. ****Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box. ****Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. **Final Sale items may not be returned. *If we are out of stock on a returned merchandise, we will refund or issue a credit towards the purchase of your next items with DivaBooStylesNyc. We TRY to ensure every item is available and in stock.

• Do you accept orders placed outside of the US?

  At this time we DO!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 3 to 7 business days to arrive depending on the efficiency of your local postal service. International orders can take from 10-14 days depending on the efficiency of your local postal service.

• Refunds & Processing Time

  If your package arrives at DivaBooStylesNyc within the 15-day timeline specified above, your store credit will be processed and issued within 5 business days *not including weekends. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from DivaBooStylesNyc.

• Conditions of Use

  Thank you for visiting DivaBooStylesNyc If you shop at www.DivaBooStylesNyc.storenvy.com.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future DivaBooStylesNyc service or business, you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, such Terms will control. License and Site Access DivaBooStylesNyc grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DivaBooStylesNyc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DivaBooStylesNyc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DivaBooStylesNyc without express written consent. You may not use any meta tags or any other "hidden text" utilizing DivaBooStylesNyc's name or trademarks without the express written consent of DivaBooStylesNyc. Any unauthorized use terminates the permission or license granted by DivaBooStylesNyc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.DivaBooStylesNyc.storenvy.com so long as the link does not portray DivaBooStylesNyc, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any DivaBooStylesNyc logo or other proprietary graphic or trademark as part of the link without express written permission. Your Account If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. DivaBooStylesNyc does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use www.DivaBooStylesNyc.storenvy.com only with involvement of a parent or guardian. DivaBooStylesNyc reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

• Risk of Loss

  Risk of Loss All items purchased from DivaBooStylesNyc are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Product Descriptions DivaBooStylesNyc attempts to be as accurate as possible. However, DivaBooStylesNyc does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by DivaBooStylesNyc itself is not as described, your sole remedy is to return it in unused condition.