Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Most orders are processed within 2-3 business days (M-F) of your order being placed.
Once shipped, domestic orders take anywhere from 2 to 10 (Usually 2-3) business days to arrive depending on the efficiency of your local postal service.
International shipping delivery times may vary between 2 and 12 weeks.
Expedited shipping is available by phone or email(PayPal). Prices are quoted based on individual orders. Please call or email email@example.com for more specific information.
**See next question for more shipping info on "made to order items".**
What does "made to order" mean?
Because we offer a wide variety of colors and sizes in many of our items we are unable to keep every size and color in stock at all times. Therefore, these items are not created until you order them. Generally, made-to-order items are created within 2-3 business days (M-F) but this timing may vary without notice during extremely busy or travel seasons. If you would like to have an item by a specific date or event please be sure to order ahead of time and contact us prior to placing your order.
What is this store's return and exchange policy?
We are happy to exchange or return your unworn/unwashed item within 30 days of the original delivery date. Exchanged items will be shipped to customers at no cost only ONE time.
Please email firstname.lastname@example.org before you return your items.
Where is your storefront located?
Currently, we do not have a storefront available for customers to visit. Therefore, all orders must be shipped even if you are in driving distance of our warehouse.
Do you travel to events?
Yes, we do travel during the months of March-May and September-November to official Kappa Alpha Psi events. Official portions of these events are for members of the fraternity only but vending areas are generally open to the public.