Store FAQ

• Where does this store ship from?

  The home of Mickey Mouse Orlando, Florida

• What is this store's return and exchange policy?

  Our goal is 100% customer satisfaction. In general, shirts can be exchanged within 7 days of delivery. You may exchange unworn and unwashed apparel. (Trying on an item does not count as being worn) You are responsible for paying for any shipping. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us. All returns should be sent to: Emerge 3615 Conroy Rd #635 Orlando, FL 32839

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What if anything is wrong with my order?

  If you have a problem with an order from us, please contact us directly using the contact page! Alternatively you can contact us at info[at] EmergeCity.com.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to s secure servers. PayPal accepts Visa, MasterCard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.?

• When will you be getting more "product name" in?

  Most likely never! Have to keep everyone looking original, so you don't run into a bunch of people with your same t shirt!

• Do you have "product name" on a different color or on a hoodie?

  Sorry we do not! Whatever you see on the store is what we have!

• What products do you print on?

  Our t-shirts are printed on American Apparel, the V necks are printed on Tultex.

• Washing Instructions

  Washing Instructions: Wash inside out using Cold water and Mild Detergent. Tumble dry low heat, remove promptly from dryer. Do not over-dry. Do Not Apply Iron directly onto Graphic. *For best results hang dry*

• Still have other questions?

  please contact us directly using the contact page! Alternatively you can contact us at info[at]EmergeCity.com.

• Do I need a PayPal account to purchase from this store?

  No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

• How do I know what size shirt to order?

  Please refer to the sizing chart. ( attached to product picture gallery)