Store FAQ

• Where does this store ship from?

  New York, USA

• What is this store's return and exchange policy?

  We all know that buying online can be a little tough sometimes. I want you to have a fun and pleasant shopping experience with me. No matter what the situation is, I will do my best to help you. Jewelry: I want you to love your jewelry! Please contact me immediately if you're unhappy with your purchase. If your jewelry arrives damaged, please contact me and send it back for a full refund. I honor refunds & exchanges within 7 days of you receiving the item. Dog Tags & Charms: For custom orders, I can't offer refunds or exchanges. Please understand that I cannot resell something made specifically for your pet. You will be consulted throughout the custom process to assure that you're getting what you want. I want you to love your tag as much as I love making it. When the order is finished, you will receive pictures to approve before I ship it to you. For other tag orders, I will honor refunds and exchanges within 7 days of you receiving the item.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• When can I expect my product to ship?

  Custom orders typically take 2-3 business days to complete and will be shipped immediately after customer's approval. Ready to ship items are shipped within 24 hours, on business days.

• My copper piece is changing colors, what can I do?

  Copper can quickly oxidize over time, especially pieces that come in contact with skin. It's a natural process for this metal. The good news is that it's super easy to clean up your copper. Here's what you can do: Dab a bit of ketchup on a cotton cloth, spread it over the piece you want to clean, wait a few minutes and rinse off. I've tried this technique myself and what I like about it is that you can decide how shiny you want the copper. If you'd like to maintain some of that oxidized, rustic look, just rinse off the ketchup when it reaches the desired look.