Store FAQ

• Why "thePlushieFoundry"?

  We named our business the<b>plushie</b>foundry for a couple of reasons. First, because we thought our plushies were so cute that they had cute personalities. Second, because something that has a personality is "alive" in a sense, we felt that saying you were "adopting" a companion sounded better than saying that you were "buying" a companion. Adoptees are also called orphans, and another word for an orphanage is a foundry. Orphans were once called foundlings, you see. We liked the idea, and decided to run with it. We hope you like our "foundlings".

• Where does this store ship from?

  we ship from the local post office in Columbus, Ohio in the United States.

• What is this store's return and exchange policy?

  Refunds are generally not offered on adoption fees, unless there was some major screw up on the part of The Foundry. This means that if you've simply changed your mind about the adoption, you WILL NOT be getting your money back. Exchanges are not generally offered, however, if something terrible happens to your new baby, you can send them back to us here at The Foundry, and we will do our very best to repair them. If we cannot repair your baby, we will make you a new one and send them out to you, free of charge.

• Do you accept orders placed outside of the US?

  absa-tively we do. we love foreign countries, and our adoptees love them too. :D

• How long will it take to receive my order?

  All of The Plushie Foundry's adoptees are sent out via USPS. Insurance is only offered on the marionettes, due to their fragile nature. Adoptees are taken to the Post Office the business day AFTER adoption fees have been received. This means that, generally, orders placed within the contiguous U.S. will recieve their new adoptee in less than a week. Orders places outside the contiguous U.S. will take longer, with orders to Italy and Canadia taking the longest, at a month or longer.

• Do you have pets?

  The Plushie Foundry regrets to inform you that, (1) we have cats here, and (2) we are also working at a dayjob to pay the bills. So there may be a delay in returning email. This delay will be less than 48 hours, and as short as physically possible.