Store FAQ

• I did not receive my digital ticket!

  First of all, look if your spam filter didn't categorize the email as a spam. If you really didn't receive the email, contact us at merch@heyweareportland.com explaining your situation.

• Where does this store ship from?

  Québec City, Qc, Canada

• What is this store's return and exchange policy?

  Sorry, no return or exchange for the moment!

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 3 weeks.