Where does this store ship from?
What is this store's return and exchange policy?
For any returns/ exchange request or questions; please contact me at firstname.lastname@example.org.
Do you accept orders placed outside of the US?
We sure do :) But shipping will be a little bit more in cost.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Please read the store's shipping policy for more information.
Can handcrafted items be custom made or can the colors be changed?
Yes, I can create your own custom item. Just send me an email at email@example.com with the idea, send payment through paypal at the same email address, and you very own design idea will be sent to you asap :)
Do you normally make more than one of the same item?
No, I make them once as the idea come to my head. But only by request will I make more than one and that has to be sent to my email at firstname.lastname@example.org with the item number and description of the item. From there you can purchase the duplicate add-on directly from paypal and your order will be sent together. Depending on the item, please allow and additional 2 to 14 business days to be sent out. For larger items, please email me and I will let you know how much longer it will take for it to be made and processed.
Do you have gift wrapping?
Yes I gift wrap. For gift wrap it is an additional $7.00 per box and comes with a gift message that can be personalized up to 60 characters.
Who makes the Strawberrykiss items?
All items are handmade by myself. It's a true labor of love, with a lot of inspiration.
Do you create gift baskets or bags?
Yes!! I love making those up :) The cost of a gift basket is $15.00 and the cost of a gift bag is $10.00, plus S&H. To create a basket/bag idea, I can take your purchased items and add them with my own touch. I will take a picture of the finished product and send it to you before it ships of course; for your approval. EX: "Baby It Cold Out Side" Basket includes: (purchased item(s), coffee mug, (1) packet of coco or apple cider mix, small bag of mini marshmallows, candy, flavored lip balm, and basket. If you want a gift basket/bag creation, just select gift basket or gift bag as you would when selecting an item to purchase, and from there it will be created and shipped to you.
What if anything else is wrong with my order?
First, check the <a href="http://www.storenvy.com/help/buyers_agreement">Storenvy Buyer's Agreement</a> for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.