Store FAQ

• Where does this store ship from?

  Atlanta, Georgia

• What is this store's return and exchange policy?

  All Sales Are Final - No Exceptions. Damages: CharlieOwens.com is not responsible for lost, stolen, or damaged merchandise. We pack our prints with extra care, doing our best to ensure that they won’t be damaged. All orders shipped within the US are insured through the shipping carrier. Buyer assumes all responsibility for claims made with said carrier. If for some reason you receive the wrong product, please contact us within 7 days via email or by telephone and we will promptly send the correct item. Return the wrong product with the receipt within 15 days of receiving the items. Please ensure that you send returned goods back using recorded delivery (tracking number). We cannot accept responsibility for loss or damage to goods in transit that are being returned to us.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Echeck.

• What is Storenvy?

  This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.

• Will I get a tracking number?


  USPS may provide a confirmation email with tracking information only once the item is shipped. Processing time may vary. We cannot be held responsible for the tracking information provided by USPS as it may not always be accurate.

• Do you accept orders placed outside of the US?

  We sure do! Additional shipping may apply. All Buyers outside the US are responsible for duties and customs.

• How long will it take to receive my order?

  We normally ship within 5-7 business days of your completed order, although the process can occasionally take up to 14 days. Once shipped most domestic orders take anywhere from 3 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 3 weeks.