Store FAQ

• What is this store's return and exchange policy?

  Orders may not be returned, special offers may not be returned or exchanged, and sale merchandise is Final sale and not returnable. Every item in our collection is carefully inspected before leaving our warehouse. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact the shipping company in order to make a claim. We are not responsible for broken merchandise during shipping.

• Where does this store ship from?

  High Point, NC

• Do you accept orders placed outside of the US?

  Currently, Natalie Norcross and Associates does not accept orders placed outside the US.

• How long will it take to receive my order?

  Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The exact shipping cost for your order will be added and displayed at checkout. All orders are subject to availability. If your order can not be filled because the item is out of stock, you will be notified via email and the item will be taken off of your order. * Please note that Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time.

• What if anything else is wrong with my order?

  First, check the <a href="http://www.storenvy.com/help/buyers">Storenvy Buyer's Agreement</a> for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.