Where does this store ship from?
Depends on type of product, either Hong Kong or South China. In case of software products, it'll be downloaded via internet. For amazon, Moonbasa & VANCL products, will be as specified on respective sites. And for Arowana, it has to be from Malaysia or Singapore fish farm.
What is this store's return and exchange policy?
RMA (return material authorization) policy allows only hardware to be returned in case it is 'dead on arrival', or is malfunction within 7 days after product is received. Software will be allowed for re-downloaded upon report of quality issue.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most orders from Asia take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International (outside of Asia) shipping delivery times may vary between 2 and 12 weeks.