Where does this store ship from?
I ship out of Connecticut, USA.
Do you do commissions?
Yes I do. If you see a design you like but would like a different color, please contact me. I will give a one to two week time frame depending on my current list of commissions and my personal life. I can also make something different for you. It may take longer to do but I have done it. Totally made a hot water bottle cover on the fly for a customer.
What is this store's return and exchange policy?
I have a 7 day money back guarantee. The item must be returned in new condition and the customer is responsible for the return shipping.
For an exchange the item please contact me to discuss it within the 7 day period. Customer is responsible for return shipping.
Do you accept orders placed outside of the US?
Not at this time, but feel free to contact me. I may venture into this with discussion.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Payment must be received before I ship and I must receive it within 3 days.
I ship to paypal confirmed addresses.
Once payment is received the item will be shipping in 1-3 business days.
I currently only ship to the US with USPS.
If you would like to have insurance US $1.75 is added to the price.
I track delivery for all my sales.
How should I care for my hand knit item?
I recommend gently handwashing all items. If wool is used, use a wool safe detergent or be sure to not agitate the wool. It will cause it to shrink and bind into felt.