Store FAQ

• Where does this store ship from?

  We ship from the United States! ♥

• What is this store's return and exchange policy?

  ✦ In the event that you are unsatisfied with your Phluff purchase you may return or exchange your item for another of equal or lesser value. ✦ Customer is responsible for return shipping, and the shipping cost of exchanged items.

• Do you do custom orders?

  Yes of course! ♥ All custom orders can be made at my etsy account here. http://www.etsy.com/listing/96115431/land-of-phluff-custom-order This listing tells you the details of a custom order. Please do no purchase the order. Contact me first so I can personally make a listing, just for you! ♥ (´ω｀★)

• Do you accept orders placed outside of the US?

  Of course!♥

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.