Where does this store ship from?
Burlington, North Carolina, USA
What is this store's return and exchange policy?
We do not accept returns. We will gladly exchange you're item if it has arrived to you damaged.
If you receive an item that is damaged, please do not hesitate to contact us via the contact form or by e-mailing us directly at firstname.lastname@example.org
What's this about a shipping refund?
If I ship your order and realize it cost less then what you were charged for shipping then yes, you will be refunded the difference.
If you order $20 worth of merch then you will have to pay for shipping to finish the transaction. Then once your order is processed and I see you've spent the correct amount you will receive the refund for the shipping cost.
Do you accept orders placed outside of the US?
Yes! Of course! We will gladly ship anywhere.
Shipping times may vary and once a package leaves our hands we cannot be accountable for where it goes to please be aware of your countries custom fees.
All of our international packages are marked as a gift to try to avoid these fees.
How long does it take for my item to be shipped?
Shipping can take between 1-5 days to process and ship. In this time we make sure your item is in stock. If your item is not in stock it may take a few extra days to be made before shipping.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
What is Polkadot Cute?
Polkadot Cute is a small indie shop specializing in cute handmade clothing, accessories, stationary and decor inspired by Japan, Fashion trends, and everything cute!.
Everything here was designed and assembled by me, Pijenn!
Who runs Polkadot Cute?
I do! My name is Jenn (Pijenn) and I have a passion for Illustration!
I've been drawing since I was a young child. It was never a hobby for me. I knew, instantly I wanted art to be apart of my life always!. I studied Graphic Design for 2 years in college. Since then I have launched my business and traveled to various conventions promoting my brand.
I have also done work a few Anime Conventions. My popular cherry blossom design was used during Katsucon's 2012's Artist Alley and I have future work planned for more conventions.
I really love your illustrations! Can I hire you?
I can do illustrations for: Books, Magazines, Websites, Events and more!
Just contact me via the contact form and let me know what you have in mind. I will get back to you shortly.
My charm broke. I thought your products were durable!
Our products are built to last and I use several of my charms and never had any break. However I understand that many customers have many different needs and there for what works for me may not work well for another.
We recommend being very gentle with your charms. Harsh use may cause damage. If your item breaks. Please use the contact form to send me proof photos. I do not give refunds, but a replacement item can be shipped out free of charge.
I lost my item at a con. Help!
This happened a lot recently. Please make sure all your items are secure nice and tight before displaying them.
If you lose your item and would like a replacement, $1-$2 will be removed from the original price of the item depending on how much it originally cost.
This is so that you get an item at a discounted price and to keep people from taking advantage of our kindness, since we really cannot track what you do with your item after you've bought it.
Can I give your product to a small child?
I wouldn't recommend giving small children our jewelry, but our chibi bows look so cute on children!
Why do you have fanart in your shop?/ What ever happened to your fanart merch?
Most of our sales are done at conventions in Artist Alley where EVERYONE is doing something fan related. I am a big time anime fan and I draw a lot of fan art for fun. I thought it would be kind of cool to actually do something with my fanart.
So that I am not solely relying on fanart to make sales, each piece of fan art related merch is made in very limited quantities.
What conventions do you attend?
To find out what conventions Polkadot Cute will attend check out our <a href="http://www.facebook.com/?ref=logo#!/PolkadotCute">Facebook page</a> for updates.
We hope to see you there!