Store FAQ

• Where does this store ship from?

  Red Lion, PA 17356

• Do you accept orders placed outside of the US?

  We sure do, as long as you are willing to pay for the shipping and handling fees. For all overseas shipments please email us to inquire: store@officialjdilla.com or Call (646) 543-4552.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 5 to 7 business days to arrive depending on the efficiency of your local postal service. If you would like for us to expedite the shipping for your order please email us: store@officialjdilla.com

• What is this store's return and exchange policy?

  OFFICIAL JDILLA will only accept merchandise items that have a manfacturing defect. Items must be returned for exchange within 3 days after customers have received their purchase. We will not accept for exchange or refund any washed or worn items. EXCHANGE FEE: There is a $5.00 exchange processing fee if the items exchanged are not damaged or defective (determination of damage or defect will be at our sole discretion). Rejected returns will be sent back to you at your cost and will be charged to the original payment source for your order. REFUNDS: Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order. WHO PAYS FOR POSTAGE: Postage for returns/exchanges are paid by you. If you are returning damaged or defective merchandise, we will pay the cost of return shipping only if you use the postage pre-paid return label on the return/exchange form. For all other returns/exchanges, if you use the pre-paid postage label we will deduct the cost of return shipping from the amount of your refund. The cost deducted will be $4.95 for the first item and $1.50 for each additional item. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source. MERCHANDISE THAT EXCEEDS $100.00 IN VALUE: For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice. WHAT IF MY RETURN IS LOST IN THE MAIL?: We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery. Please be aware that the postage pre-paid label on the return/exchange form is not a traceable shipping method. If there is a problem with your order, please email customer service at store@officialjdilla.com.

• What is the typical shipping process?

  3 STEP SHIPPING PROCESS: There is a 3 step shipping process once your order has been completed. 1ST STEP: VERFICATION OF YOUR ORDER: Prior to us processing your order to be shipped. We make sure we verify all of our customers account information which includes the contact information, billing information, and shipping destination. 2ND STEP: CONFIRMATION OF THE ITEMS PURCHASED. The items we advertise for sale are always available in stock. We always strive to make sure that our web site is timely and accurate at all times. When we report In Stock on any item, that status is based on information provided from our warehouse and is refreshed approximately every hour. This step ensures us that your item is readily available and will be delivered on time. 3RD STEP: PACKAGING AND DELIVERY: Once your order is packaged and ready for delivery. We make sure all of our items are packaged securely. This helps us ensure that the item(s) arrives safely, and reduces the chances of the item being lost or damage in transit. In this final phase (3rd Business Day) your item is shipped. All tracking information for your order, is provided the following business day, allowing our customers to check the status of their shipment. You should receive your item within 4 business days or less, thus that’s why we have stated that all items purchased, should arrive within 7 business days or less. We care about our customers and we know these steps are necessary in order for us to provide our customers a peace of mind. All orders received before 2:00 PM (est), are shipped the following business day, all orders placed after 2:00PM Eastern Standard time will be shipped the following Business day. Please take into consideration that orders placed on Mondays might be delayed 1 business day. Orders placed over the weekend or on a holiday will be shipped the following business day.

• What are your standard methods for shipping?

  Our standard method of shipping is always ground. Order processing by our accounting department is completed within 24 hours or less, during normal business hours. Once your order has been processed and completed, you can expect your items to arrive within 7-10 business days or less thereafter. We have various agreements with different shipping carriers in regards to shipping charges, thus we are unable to state specific charges here All US Domestic orders ship by default through USPS and can take 7 business days or less for delivery. You do have an option to upgrade to FedEx for an additional charge. All orders with PO/APO/FPO addresses can only be shipped via USPS (US Postal Service 10-14 business day delivery)* Shipping time frames for each order processed are estimated. The time frames for shipping are adjusted according to the time when your order has been processed and ready to be shipped. Our supplier’s facility is located on the east coast, therefore our hours of operation for customer service, are Monday-Friday; 9AM–5PM EST (Eastern Standard Time.)

• How do i track my order?

  TRACKING YOUR ORDER: After your order has been processed, verified, and prepared for shipping. We will email your tracking number to you promptly within 2 business days .