Where does this store ship from?
Our store ships from Chicago IL.
Do you accept local pick-ups/delivery?
Yes! We currently offer complimentary delivery within the Chicago city limits when you spend $50 or more! If you choose the local pick-up/delivery option when checking out, we will contact you to make arrangements.
Do you accept orders placed outside of the US?
At this time we do not accept international orders.
Do you accept custom orders?
YES! Please contact us if you would wish to place a custom order!
How many different types of truffles do you offer?
At any given time, we offer a variety of 10 different flavors of truffles.
Every month there are 6 classic flavors that are available, 3 seasonal flavors, and 1 monthly flavor.
When do you ship orders?
All orders are shipped Monday-Wednesday to ensure that your order spends the least amount of time in transit to prevent melting. If you place your order on a Thursday-Sunday, it will be held until the following Monday for shipment.
Orders placed after 3:00pm CDT Monday-Friday will be processed on the next business day.
How long will it take to receive my order?
All orders are made and packaged by hand and are usually processed and shipped within 72 hours. Depending on the date your order is placed, location being shipped to and preferred shipping method selected, delivery time will vary.
Won't my truffles melt while in transit?
We want our truffles to arrive fresh and in good condition! All orders are packed with extra cooling materials when shipped to destinations that are over 75 degrees.
*****As stated below, we highly recommend choosing the Express shipping method if you live outside of the Midwest between the months of May and October just to ensure that your order arrives to you safely!*****
How much is shipping/handling?
We use USPS as our domestic shipping carrier and rates are as follows:
Priority (2-3 Days) - $9.95
Express (Next Day) - $26.95
***Warm Weather Notice***
When the weather is excessively hot, Confections Else reserves the right to upgrade your chosen shipping method to Express (Next Day) shipping depending on the shipping destination to ensure that your order is delivered fresh and in good condition.
If this occurs, you will be contacted about any necessary changes that need to be made to your chosen shipping method.
*****We highly recommend choosing the Express shipping method if you live outside of the Midwest between the months of May and October just to ensure that your order arrives to you safely!*****
All products are manufactured and packaged in the same kitchen and may be made with or come into contact with peanuts, tree nuts, milk products or ingredients containing soy or gluten.
Please consume truffles within 2 weeks of receiving them. Truffles should be kept at a cool room temperature or in the refrigerator to prevent melting, but they are best enjoyed once back at room temperature.
What is this store's return and exchange policy?
If you are dissatisfied for any reason, please contact us and we will issue a full refund.