Where does this store ship from?
Most items are shipped from Bratz In Vogue in Bellingham, Wa.
Except for furniture, Play Kitchen and some gear.
What is this store's return and exchange policy?
To receive a credit card or PayPal refund, you must return your items within 14 days of the day your order was shipped. After 14 days all sales are final. You can exchange full-price items within 14 days of the day your order was shipped and we will ship the exchange back to you. Bratz In Vogue does not cover return shipping fees.
Please note that all Holiday items become final sale on the day of the Holiday.
Reduced-price and sale items may be returned for store credit only within 10 days of receipt. This includes items purchased with a promotional coupon (except for WELCOME code) or a gift card. After 7 days, all sales are final. Exchanges of reduced-price and sale items must be made within 7 days of delivery of original order and the customer is responsible for shipping both ways. ITEMS SOLD AT A TOTAL DISCOUNT OF 50% OR MORE ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
Special or custom orders are not eligible for exchange or return.
Shipping Fees for Returns and Exchanges
In case FREE SHIPPING was applied to your original purchase, we will charge $7flat rate shipping fee if 50% or more of your original order is returned or if your new total falls below $69. Shipping and handling charges paid by the customer are non-refundable.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.