Store FAQ

• Where does this store ship from?

  Boston, MA

• What is this store's return and exchange policy?

  All returns are merchandise credit only. Shipping charges are not refundable. All tags must remain attached to the item. We must receive notice of your return within 10 DAYS of its receipt, NO EXCEPTIONS, and no return will be accepted unless a prior return authorization from saucewear has been obtained either in writing, by telephone, or via email. Merchandise must be returned in original condition and cannot have been worn or washed. Your return must be received by us within 14 DAYS of receipt of return authorization from saucewear. We are not responsible for shipping charges incurred for returned merchandise.

• Do you accept orders placed outside of the US?

  Yes, we ship internationally! Please NOTE: If you are in the UK your order may be subject to VAT, or Value Added Tax. At this time we do not have the ability to charge VAT in advance, so please be aware that your order may incur some additional taxation from customs. Similarly, international orders in countries outside of the UK may be subject to taxation laws like VAT. Please be aware of these laws when placing your order.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Please read the store's shipping policy for more information.

• What if anything else is wrong with my order?

  First, check the <a href="http://www.storenvy.com/help/buying">Storenvy Buyer's Agreement</a> for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.