Store FAQ

• Where does this store ship from?

  Daytona Beach, Florida

• What is this store's return and exchange policy?

  DEFECTIVE GOODS: GUARANTEE CRITERIA Healthy Souls Apparel is guaranteed against manufacturer’s defect (from date of purchase) for a maximum of: Three months for Flip Flops 30 days for Apparel Product covered by the Healthy Souls guarantee will be replaced at Healthy Souls discretion. FLIP FLOPS: The following defects are covered by the Healthy Souls guarantee when claims are made within the guarantee time: Loose weaving on straps (new sandals only) Straps/buckles pulling out (Where soles are not severely worn) Delamination of layers (repairable) Glue on the straps (glue rubs off of the sole - new sandals only) Stitching coming undone on logo (new sandals only) Stitching coming undone on any part of straps (sandals) APPAREL: The following defects are covered by the Healthy Souls guarantee when claims are made within the guarantee time: Fraying of fabric and trims (not following wash care instructions will not fall under this warranty) WHAT'S NOT COVERED: The following are NOT covered by the Healthy Souls guarantee nor are the above covered when any of the following are prevalent: Fraying of straps/shoe uppers due to use/abuse Deterioration as a result of water abuse Sole wearing out or worn through Skateboard/bicycle abuse Cuts, scratches, burns, etc. Shrinkage from overexposure to extreme heat Damage caused by negligence, misuse or alteration of products Damage caused by wetting non-waterproof products ANY PROBLEM NOT LISTED ABOVE WILL BE EVALUATED ON AN INDIVIDUAL BASIS BY HEALTHY SOULS APPAREL. If your Healthy Souls Apparel Product has any of the above defects, Please contact Healthy Souls Apparel Customer Service Via Email at sales@healthysouls.org

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.