Store FAQ

• Where does this store ship from?

  Klamath Falls, Oregon

• What is this store's return and exchange policy?

  Returns are only accepted if the product is defective or damaged in transit. If your product meets the description, please contact me prior to sending it back so we can set up arrangements to receive the product. Return shipping is the buyers responsibility. Once the product is received then you will be offered an in store credit for the purchase amount of the returned item. Please contact me for further details if you need to return something at: vickyg@plumvalleydesigns.com

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Are your products all natural?

  Yes. My products are made with natural mineral oxides and mica powders. There are no preservatives or additional additives that are normally found in some cosmetics.

• Why Mineral Makeup?

  • Minerals cannot support bacteria • Will not clog pores • Very little allergy risk • Broad-spectrum UVB and UVA protection • Anti-inflammatory, helps to calm and soothe irritated skin • Very water resistant, rarely a need to reapply • Provide complete coverage for skin conditions like acne, rosacea and redness following treatments like chemical peels and laser resurfacing • Less expensive and all natural because its made with minerals