Store FAQ

• Where does this store ship from?

  Orange County, California

• What is this store's return and exchange policy?

  All items returned as not claimed will not be refunded. All sales are considered final. All refunds or exchanges, if any, are completely under the sole discretion of EricHendrikx.com.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  *Please allow approximately 2 weeks from date of purchase BEFORE inquiring about an order.*
*Orders do not ship until they have been fully processed and approved. This includes online checks.*
*USPS may provide a confirmation email with tracking information only once the item is shipped. Processing time may vary.* We may need to verify any information provided before we accept an order. If the information provided requires further verification for any reason, the customer must respond to our inquery within 5 days of purchase, or the item may be restocked. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason.

Packages usually ship within 1-2 weeks, but they may be shipped sooner. Orders are most often shipped USPS service. *We cannot be held responsible for the tracking information provided by USPS as it may not always be accurate. Domestic orders shipped through USPS may take anywhere from 3- 5 business days after shipping depending on your location.


• How do I pay for my order? Is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

• How can I find out more about the Artist and his work?

  Please visit www.EricHendrikx.com for more info.

• Is there a purchase limit?

  Yes purchase limits on the first day of sale are usually 1 of each item per household. Mulitiple purchases of the same item will be refunded.