Store FAQ

• Do you accept orders placed outside of the US?

  We sure do! We can ship to over 130 countries world wide!

• How long will it take to receive my order?

  Standard Flat Rate Shipping Service (Regular Airmail): Estimated delivery time: 8-14 business days (2-4 business days for processing, in addition to 7-12 business days in transit) for all orders. FedEx Shipping Service Estimated delivery time: 4-6 business days. (2-4 business days for processing, in addition to 2-4 business days in transit) for all orders. Online door-to-door tracking available. Delivery times are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to minimize any delays and ensure all deliveries arrive on time.

• Where does this store ship from?

  Hong Kong.

• What is this store's return and exchange policy?

  Carolyn McNee Photography strict policy is to repair or to re-do all truly defective product and to re-ship it back to the customer at our expense. Please keep in mind, return shipping charges are not refundable. We are not responsible for incorrect size ordering.

• Terms of Use

  Welcome to Carolyn McNee Photography. This Site is provided as a service to our customers. Please review the following basic rules that govern your use of the Carolyn McNee site. Please note that your use of the Carolyn McNee Photography site, constitutes your unconditional agreement to follow and be bound by these Terms of Use. Carolyn McNee Photography reserves the right to add, delete and/or modify any of the terms and conditions contained in this terms of use, at any time and in its sole discretion. If any modification is unacceptable to you, you can only choose not to use the Carolyn McNee Photography website and service. Your continued use of the Carolyn McNee Photography web site will constitute binding acceptance of the changes of the Terms of Use In order for Carolyn McNee Photography to quickly, efficiently and professionally serve our customers needs. As well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email. Inquiries will be responded to within 48 hours or less, as long as your order number or the word "Carolyn McNee Photography" is placed in the subject line of your email, and it is sent to support@carolynmcneeshop.com ONLY. Please DO NOT send emails to any other Carolyn McNee Photography email address (unless you are requested) since it will be discarded as SPAM. Use of this Site By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Children under the age of 13 may not use this Site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. 1. Customer certifies that he/she is over the legal age 18 and has the ability to enter into any and all transactions on Carolyn McNee Photography website. 2. SIZING: Carolyn McNee Photography is not responsible for incorrect size ordering. 3. REFUNDS: Carolyn McNee Photography does not provide cash refunds for products which have been shown to be defective. Carolyn McNee Photography strict policy is to repair or to re-do all truly defective product and to re-ship it back to the customer at CNM expense. 4. RETURN AUTHORIZATION NUMBER: CNM will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to CNM. When requesting a Return Authorization number, the following information is required: Detailed reason for return? Has product been washed or worn? Is the product potentially wearable/usable or a complete loss to you? The email must contain the customer's order number in the subject line. CNM customer service teams will reply within 48-86 hours with either further questions or with an Return Authorization number and a return shipping address. All returns must be clearly marked with this number. Once the product is returned to CNM via standard or tracked USPS mail (CNM is not responsible for lost returns that are not tracked), CNM Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturers flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in color, design, product size, design size or product "look" are not considered defects. A 15% re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of CNM. 5. ORDER SHIPPING Once we received your order, it takes 2-4 business days for production, and the shipping time takes about 7-12 business days for shipment arrival, including USA, Canada, European countries and other countries. Shipping delays up to 20 days may be incurred due to increased security processing with international customs. CNM utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by CNM. CNM is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these. 6. Modification of Terms These Terms of Use may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.