Where does this store ship from?
New York, NY
What is this store's return and exchange policy?
Because each piece is handmade, returns are not accepted. Should your item arrive with any issues, please contact me within 7 days of receipt. All pieces are delicate so please handle with care. Repairs for used items will be handled with a case-to-case basis.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Each piece is made-to-order upon payment verification, and will be shipped within 2-4 weeks of the date of order depending on the item's complexity.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Do you take custom orders?
Absolutely! Kiki Lipps aims to please, and can customize your wedding day accessory. Please email me to further discuss.