Store FAQ

• What is Virgin Hair?

  The term Virgin Hair refers to hair that is free of chemical process such as perms, relaxers, and dyes.

• How long does Virgin Hair last?

  With proper care and maintenance this hair can last from 6-12 months. IMPORTANT: *If a weft has to be cut, please always user a weft sealer at both cut ends to prevent shedding. *Always use a shampoo comb (Wide tooth comb for styling, and maintenance. Comb hair from the ends and work your way to the roots.

• How many bundles will I need to purchase for a full head?

  You'll need to purchase 2 bundles for full head. 3 bundles for fullness.

• Can this hair be colored?

  Yes! This hair can be bleached or dyed to any color. *Our virgin hair is premium quality and has never been chemically treated. It can therefore handle the coloring process very well. We HIGHLY recommend consulting a Professional Colorist if you wish to color your new hair. DO YOUR RESEARCH and ensure that your Professional Colorist is using a good quality dying product/technique. As low quality dye products over process and damage the hair.

• Can Virgin Hair be straightened or curled?

  Yes! This is 100% Virgin Human Hair it can be treated as your own.

• What is the difference between Virgin Brazilian Body Wave and Deep Wave?

  The pattern in the deep wave is more defined than body wave. Yes both body wave and deep wave can be straightened. If you wet the hair it will return back into its natural state.

• What products should I use on my MVHB hair?

  For long lasting beauty, luster and shine, MOISTURE is the most important thing. Do NOT use products that contain an alcohol base because it can dry the hair out. Products such as shampoo and conditioners that are formulated for dry hair are the best since the hair is not getting any nutrients from the scalp. Leave-in conditioners in liquid form and serums are great for the ends.

• How do I care for my Virgin? You’ve just made a very important purchase, and the proper maintenance of your Virgin Brazilian hair.We recommend the following:

  1. Use a rich shampoo and conditioner made for dry hair 2. Comb and detangle hair before shampooing, using a shampoo comb, also known as a wide tooth comb. (Never use a wig brush or a fine tooth comb) 3. Gently shampoo the hair in one direction ONLY 4. Support your attachment (weft, braid or fusion) when brushing or combing your hair 5. Sleep with your hair tied up in a net, silk bonnet or scarf DO NOT: 1. Sleep with your hair wet 2. Pile hair on top of your head to shampoo (this creates tangling) 3. Apply too much conditioner to the attachment

• Do we accept orders placed outside of the US?

  At this time our company only ships nationwide. US Only We guarantee 100% Human Hair, no two bundles are exactly alike. Every bundle comes from a different donor. Please inspect your bundles before installing. Once you dye, bleach, cut or color your hair, and does not come out to your liking. The issue is not with our company it is with your personal stylist. For questions, comments, or concerns please email [email protected]

• How are orders shipped?

  All orders are shipped via Priority Mail, with signature confirmation. If you prefer to have items shipped overnight. Please follow necessary prompts during checkout process.

• Where can orders be shipped?

  We Ship World-wide. However, we only ship to PayPal confirmed addresses in the case of Paypal based orders. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer's credit card billing and shipping addresses are the same, the address is considered confirmed. We will not except liability for unconfirmed addresses NO EXCEPTIONS!

• What happens if an item I order is sold out?

  Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items.We reserve the right to partially fill orders that contain out of stock products. We will provide a refund for any item that is not fulfilled.

• How is a sales representative contacted?

  Please feel free to contact us via email, if you have a question, both before and after the sale. Our email address is [email protected]

• Is there a number I can call to talk to a sales rep?

  Yes! Call/Text all inquires to (917) 979-0129 Mon- Sun 10- 7pm EST. Please allow 20-30 mins for all responses, and/or concerns.

• Can I cancel or make changes to an order?

  Once an order is placed and paid for, it is immediately entered our processing program, and cannot be canceled or changed

• Q: How do I track my order?

  You will receive an email with your tracking number announcing that your order has been shipped.

• Do you accept orders placed outside of the US?

  US Shipping Only

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2-5 business days to arrive depending on the efficiency of your local postal service.

• If Im not available during the delivery of my MVHB package?

  ALL DELIVERIES REQUIRES SIGNATURE CONFIRMATION. IF NO ONE IS AVAILABLE AT THE RESIDENCE AND OR BUSINESS ALL ITEMS WILL BE RETURNED TO POST OFFICE. YOU MUST HAVE A VALID PROOF OF ID TO OBTAIN YOUR ITEMS

• Do we have a costumer service telephone number?

  Yes! You can call/text inquiries at 917) 979- 0129 from 10-7pm Mon- Sun. Please allow 20-30 mins for responses to all of your questions, and/or concerns.

• Enjoy your stay, and thank you for visiting MVHB online store!

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