Store FAQ

• Where does this store ship from?

  ATLANTA GA/ USPS

• CAN YOU COLOR THE HAIR?

  Yes the hair can be dyed or rinsed

• What is the difference between body wave and deep wave

  The pattern in the deep wave is more defined than body wave

• How do I care for my Virgin? You’ve just made a very important purchase, and the proper maintenance of your Virgin Brazilian hair.We recommend the following:

  1. Use a rich shampoo and conditioner made for dry hair 2. Comb and detangle hair before shampooing 3. Gently shampoo the hair in one direction only 4. Support your attachment (weft, braid or fusion) when brushing or combing your hair 5. Sleep with your hair tied up in a net, silk bonnet or scarf Do Not 1. Sleep with your hair wet 2. Pile hair on top of your head to shampoo (this creates tangling) 3. Apply too much conditioner to the attachment

• What if I get a bad batch?

  You 72 hours to exchange hair! NO REFUNDS ON USED HAIR! If the hair is not worn and still INTACT with the original labels, refunds are gladly accepted.

• How many ounces per bundle

  3.5 ounces to 4

• Is is possible that the body wave and deep wave be straightened

  Yes both body wave and deep wave can be straightened. If you wet the hair it will return back into its natural state

• How long does the hair last

  6 to 9 MONTHS

• How many ounces does it take for a full sew in

  12 OUNCES (3 BUNDLES)

• If I wore the hair can I return it for a full refund

  No you cant get a refund you only can can exchange the hair.

• What are the shortest and longest length of hair

  14-30 Inches

• What is this store's return and exchange policy?

  REFUNDS ON UNWORN HAIR!!!! HAIR MUST BE INTACT WITH THE HAIRBAR LABEL

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 7 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• If Im not available during the delivery of my product?

  ALL DELIVERIES REQUIRES SIGNATURE CONFIRMATION. IF NO ONE IS AVAILABLE AT THE RESIDENCE AND OR BUSINESS ALL ITESM WILL BE RETURNED TO POST OFFICE. YOU MUST HAVE A VALID PROOF OF ID TO OBTAIN YOUR ITEMS

• What color does the hair comes in??

  ALL HAIR COMES IN 1 to 2

• WHY DOES MY HAIR HAVE A STRANGE SMELL

  ALL THE HAIR IS UNPROCESSED AND HAS A SLIGHT ODOR. IT CAN BE CORRECTED BY USING BRAZILIAN KERATIN SHAMPOO AND CONDITIONER

• What are the hours of operation

  Customers questions or concerns can be answered between the hours 10am and 7pm. Text messages are welcomed. If you call and leave a message we will return your call within 24 hours.

• CAN YOU DYE THE HAIR FOR THE CUSTOMERS

  NO WE DONT DYE THE HAIR