Store FAQ

• Where does this store ship from?

  Alterno Store ships from Sunny Fort Lauderdale, Florida.

• What is your return policy?

  If you are not 100% Satisfied with your purchase, you can return your order to our warehouse for a full refund. Before sending back an item for a refund or exchange, you must contact us and request an item return form. Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days.

• What is this store's return and exchange policy?

  Your answer here.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.