Store FAQ

• How do I pay for my purchases?

  PayPal is the only method of payment. Payment within 3-5 days of purchase is appreciated. If no email or payment is received within 7 business days, your order will be cancelled and re listed for sale.

• Where does this store ship from?

  Our Store is located in North Carolina, USA.

• What shipping method do you use and where do you ship to?

  We use the USPS, First Class Mail, Standard Post, Priority Mail and Overnight services. There is an extra charge for Overnight services. We ship to all 50 US states and the US Territories. I also ship to APO/FPO/DPO addresses. We use USPS First Class International and Priority International. There is no Overnight services available.

• How do I locate the correct shipping?

  When you check out, you will be given locations with charges. Choose the state where you live (WA-Washington, MO-Missouri, NC-North Carolina, etc.). The correct shipping charge with insurance included will be generated. Oklahoma residents: If you live in the eastern half of the state choose OK (east). If you live in the western half of the state choose OK (west). If you live in a US Territory choose appropriately. Military addresses will choose APO, DPO or FPO.

• Do you accept orders placed outside of the US?

  I only ship to Canada and Mexico right now. No other International orders at this time. We apologize for the inconvenience and are working to change this.

• Why is International Shipping so much?

  We don't know why the USPS charges so much for international shipping, but we can tell you that after your package leaves the United States the tracking numbers are somewhat useless. To guarantee that your order is delivered we require Insurance and Certificate of Mailing Receipts.

• If I order several items do I have to pay the shipping for each item ordered?

  No. We offer MSD (Multiple Shipping Discounts). When you purchase several items, as long as they are all on the same invoice, they will be processed in the same shipment, therefore, shipping cost will be less. Even back ordered items on the same invoice are covered. If you place an order and pay for it, then place a second order you will need to pay for 2nd order's shipping separately.

• When do you process and ship orders?

  We process orders daily Monday - Friday and ship daily Monday - Saturday. There is no Sunday or Holiday shipments. In stock items usually ship 1-2 days of your cleared payment. Specialty orders (customized, personalized items) take 1-3 weeks to complete and will ship upon completion. You will receive an email when your item is ready to ship.

• How long will it take to receive my order?

  Once the order ships, USPS First Class and Parcel Post may take anywhere from 1 to 6 business days to arrive depending on your distance from our store. USPS Priority Mail takes approx. 1-3 days. International can take up to 3 weeks because of customs.

• Is there anything else I need to know about this stores' Shipping Policies?

  Yes. Delays can be due to incorrect shipping addresses by the buyer; delaying your payment; large orders, seasonal peaks, severe weather conditions or other circumstances. E-checks / Money Orders may take up to 5 business days to process which will delay shipping. Please understand we cannot be responsible for delays caused by the shipper and during Holidays please order early for on time delivery. If there is any delay we will email you as soon as we learn of it. Deliveries that go through a general receiving department and then get routed to the recipient, can not be guaranteed. NO REFUNDS will be given should you decide to ship to these types of locations.

• Who pays for Return Shipping?

  Buyer pays for return shipping. When the return is due to our error (wrong item shipped, item not as described, etc.) or the shippers error we will refund your shipping too. We strongly recommend that you choose a traceable, insured return shipping method and remember to keep your receipt and tracking number.

• What is this store's return and exchange policy?

  The Variety Store's Return Policy is simple. We want you to be totally 100% satisfied with your purchase(s) and our service. If there is a problem, email us as soon as possible so we may assist you in resolving the problem you are having. We can only keep our pricing low and you coming back if you have a pleasurable shopping experience with us. Most of our items are returnable. Products are listed as "Returnable" or "No Returns Accepted". We ask that you inspect your order as soon as you receive it. You'll then have 7 days after receipt to decide whether to keep or return the item. State the reason for the return and if it's a gift, who the bought the item for you. The item must be in the original packaging and must be in the same condition as when received. Returnable Items that meet these guidelines, will receive a full refund of the purchased price minus the shipping and handling charges. Shipping and handling costs are non-refundable. These are costs incurred in processing your order. As mentioned above, if we messed up then you will get 100% refunded including shipping. Items that don't meet these requirements require a 20% restocking fee. Item returned will be refunded or exchanged if possible. No Refund will be issued if the item returned: Is deemed unsellable after inspection and damage was not caused in shipping. Was refused by recipient. Was returned due to incorrect mailing address supplied by purchaser. Was not delivered to recipient at a hospital, nursing/retirement home or hotel. Was due to the shipper being unable to complete the delivery for any reason. Was a custom or personalized item. Was a clearance item. Was a "No Returns Accepted" item. Because many of my items are unique, exchanges are limited to equal value. As long as the purchase price is equal to or less than the return merchandise, we will work with you to process the exchange, otherwise, we ask that you please return your original merchandise for a refund and place a new order.

• How do you handle refunds?

  We would like to process your return as quickly as possible. To help us do this, please obtain an RA # and state the reason for the return. Do you want your money back or exchange the item? We must have all the information to process your return. Your PayPal account will be credited within 3-7 business days after we receive the returned merchandise and review it. We will send you an email informing you the refund is complete.

• Received the wrong item or an item you didn't order?

  Receive an Item you Didn’t Order? Please let us know if you received an item or shipment you didn’t order. We will send you a return shipping label. If you purchased one of our items and we shipped the wrong one, we'll either exchange it for the right one, free or refund your money. At your earliest convenience, please e-mail us and let us know • the item(s) you received in error. • your name • your mailing address • and the routing Information from the address label on the outside of the package. This is the number under the bar code that is assigned to the package.

• How is my privacy protected?

  We do not personally keep, file or store your credit card information. Your name, address and telephone number, if provided, is used for the sole purpose of (A) verifying, processing and shipping your purchases; (B) processing your returns; (C) communicating with you; and (D) notifying you of specials, sales, closeouts, etc. We will never sell, rent, give or refer any of your information to anyone, not even a 3rd party.. Please be aware that anonymous information about your visit may be collected by this website or others to provide advertisements about goods and services of interest to you.

• How do I find out what is going on with my order?

  We communicate with you every step of the way. We email invoices; order, payment and shipping confirmations; tracking information; delay notices; payment and feedback reminders. At any time, you may inquire about your order or your account by emailing us.