Store FAQ

• Where does this store ship from?

  Ft Lauderdale FL

• How do I pay for my order? Is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

• What are the forms of payments?

  We accept: Visa, Master Card, American Express, JCB and Debit / Check cards. Paypal and Amazon payments (for layaway services).

• What is this store's return and exchange policy?

  Only items that have been purchased from this website can be returned according to the following policy. - Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping). - Customers will be responsible for all shipping costs unless the product(s) received was damaged. - All returns must be sent back within 35 days of the invoice date. - All other returns will be sent back to the customer. We will not pay for return shipping cost nor refund the ship to cost. - All returns MUST be in saleable condition and include its original packaging with tags attached. - Invoice # and Billing Name must appear on the Return/Exchange Form. - If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: useemiclothing@gmail.com -Fragrance & Beauty Products: FINAL SALE, NO returns will be accepted. - Foot Wear: Must be returned in original packaging, including the actual footwear box inside. - We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns. All Merchandise must be returned to: U See Mi Clothing P.O. Box 590403 Fort Lauderdale, FL 33359 USA ATT: Returns Dept. - Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package. - In a sealed insured package, mail your package to U See Mi Clothing (address provided above) along with the return form. - You will be notified via email once your return/exchange has been received and a credit or exchange has been processed. - Please note that your exchange item may be out of stock by the time your return is received. You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices. OR Note to issue a Store Credit - If your exchange is out of stock or on back order, a refund or store credit must be issued. - If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.