What is this store's return and exchange policy?
As all high waisted shorts are made to order and are therefore unique to each customer, returns are only accepted in the following cases:
➀ The item sent is not the size ordered, e.g. a size 22" has been ordered and a size 25"/26" has been sent.
➁ The item differs grossly from the item described and pictured in the listing.
➂ The item is faulty in some way.
If the item meets at least one of the above conditions, please email email@example.com with some sort of proof of the fault, such as measurements or photographs. For example, if you believe you have received the wrong size, please let us know which size you ordered and which size you believe you had received.
Returns must be initiated within 7 days of the item being received and must be in their original condition with all labels and tags intact. If the item does not meet the above conditions but you are still interested in a return, there will be a $10 processing fee which will be deducted from your refund.
All clothing or accessories, new and vintage, are final sale.
If an item is received, found not to be faulty according to the above conditions, but the customer would still like to exchange the shorts, the item can be exchanged for a fee of $15. This covers the cost of ordering additional supplies and the shipping fees for the replacement pair of shorts. Please also contact us at firstname.lastname@example.org for this option. This transaction must be initiated within 7 days of the item being received and the item must be in their original condition with all labels and tags intact.
How long will it take to receive my order?
At this time, most orders will take about 1-2 weeks to be made, then shipped out.
Once shipped, most U.S. orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 to 12 weeks.
If you would like your shorts made by a specific date, just email us and we can work it out. Please plan accordingly!
Why does it take so long for an order to be made and shipped?
We order the denim on an order-by-order basis then make the shorts, and this entire process takes about 2-3 weeks, depending on the season. We understand that it's frustrating to have to wait so long for one pair of shorts, and we're working to make the system more efficient so customers won't have to wait so long. Right now, this is the most efficient way to operate (even though it may not seem like it!), and we are working hard on implementing a new system soon so that the wait period will only be 2 weeks at most. We love you all for supporting us, and thank you for being so patient!
Do you accept concealed cash?
Yes, we do! Please email us at email@example.com if you would like to pay by this method.
How do I place an order for customized shorts?
Email us at firstname.lastname@example.org.
Do you accept orders placed outside of the US?
Yes, of course! Please feel free to use the currency converter above to help you out. Please note that we are not responsible for any customs taxes or fees, as those are charged by your local postal service.
Is there really free U.S. shipping every day, 24/7? What's the catch?
Yes, and there is no catch! Go get yourself high waisted ;)
What brand are your shorts?
Get High Waisted reworked high waisted shorts are now all Levi's, ensuring quality and a long life for every pair of shorts. Unless specified in the item listing, all shorts will be Levi's brand. Note: some especially smaller or larger sizes may not be Levi's due to availability.
Are these shorts new?
Most of the shorts have been pre-loved, and therefore pre-owned. All denim will vary slightly in age, color, and wear than from the display picture for every listing. However, all denim is A-grade or B-grade vintage condition and thoroughly checked for durability and wearability.
Where does this store ship from?
All our shorts are handmade in sunny Los Angeles, California!