Store FAQ

• Where does this store ship from?

  Boise, ID

• What is this store's return and exchange policy?

  We want you to be satisfied with your purchase. If you need to return merchandise you may return it by mail service to Bender Buckles. The merchandise must be returned in original condition for resale, unless it is defective. The merchandise must be returned within thirty (30) days from the date of purchase. Shipping and handling charges are not refundable unless the merchandise is defective or the wrong merchandise was sent. All returns are subject to prior approval of Bender Buckles. Items returned without approval of Bender Buckle may not be eligible for exchange. For all returns and exchanges, please email returns@benderbuckles.com. All items must be returned in original condition and in the original packaging. Bender Buckles does not cover return shipping costs. These will need to be covered by you in the case of an exchange. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Bender Buckles, in its sole discretion, to be defective. Refund and exchange requests outside of the 30-day purchase window will not be honored.

• Do you accept orders placed outside of the US?

  Sorry, not at this time. Check back soon or e-mail support @benderbuckles.com

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. If a "Custom" or Rhinestone Buckles is ordered, please allow up to an additional week to process and ship.

• How Do I Measure My Belt Strap Size

  Use an existing belt. Correct measurement extends from the place where the buckles connects to the belt, to the middle of the holes. The rest of the belt and buckle is not considered for measurement purposes. Lay your existing belt flat on a table. Measure from the buckles bar to whichever hole is most comfortable when belt is worn.

• Care of Buckle

  Buckles should be kept away from heat sources. When not in use place Buckle in it's Acrylic Case. They are "plastic" and plastics can melt. It's best not to expose these pieces to chemicals or alcohol-based products such as perfume, hairspray, household cleaners or nail polish remover. Clean with mild soap and water, and buff with a soft cloth. Treat them with care!! The buckle surface can be scratched. If you do get a scratch, 3M or Novus Plastic Polish does a great job of removing minor scratches with a little hand buffing and a soft clean cloth. Just treat your buckles with care and with common sense.