Store FAQ

• Where does this store ship from?

  Fremont, California, USA.

• What is this store's return and exchange policy?

  Your ansShould you find it necessary to return an item please contact me within 3 days of receiving your package. We can discuss at that time your reason for returning the item and if it is eligible for refund or exchange. In case of refund or exchange the shipping cost will not be refunded, unless the return/refund results from a mistake from my part. Ready made items will be shipped within 48 hours from the purchase by First Class USPS mail. Please allow 3to 5 days for custom orders. I will not be responsible for lost items, but I will do research and try to find them.

• Do you accept orders placed outside of the US?

  We sure do! We do ship internationally using USPS postal service, that doesn't provide tracking number for regular packages. In case if the package is lost VioGemini is not responsible for the package and will not issue a refund. If you with to have tracking number please contact us before placing an order so we can quote a price for registered mail.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.