Store FAQ

• Where does this store ship from?

  We ship all items straight from Pennsylvania, in the United States of America.

• What is this store's return and exchange policy?

  All sales are final! We do not accept returns or refunds, unless you received the wrong item. Should this issue arise, please contact us. It is very rare that a package goes missing during transit or gets lost in the mail. Unfortunately we have no control over where packages end up once they leave our hands; therefore we cannot replace or refund lost packages. We also cannot replace any merchandise that is damaged during transit, unless the damage is caused by poor packaging. However we can guarantee that we take our time to package all orders neatly, and with the utmost care.

• Do you accept orders placed outside of the US?

  We accept all orders, domestic and international. However we can only accept paypal for any orders placed outside of the USA.

• How long will it take to receive my order?

  Once US orders have shipped (domestic), transit time usually takes anywhere between 3 to 5 business days (excluding weekends and holidays). All US orders will include a tracking number unless it is too small for the post office to give one out. This usually happens with thin light-weight envelopes. Once INTERNATIONAL orders have shipped (anywhere outside the US, including Canada), transit time usually takes anywhere between 8 to 20 business days (excluding weekends and holidays).

• How safe is my personal information if I buy from this store?

  100% Safe! Paypal is our #1 choice in online payments, which is exactly what we accept here at Cookie's Goodies. Paypal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). So you can rest assured that all of your info is safe when using paypal as your payment method :)

• Can I buy from your store if I'm under 18yrs of age?

  If you are under 18, you absolutely MUST have your parents permission to buy from our store! I cannot stress enough how important this is. We will need your address to send your order to, so Parents Permission is a MUST!

• Can I cancel my order after I've confirmed?

  No, once an order is confirmed we do not accept cancellations. So please be 100% sure that you are ready, willing, and able to accept all charges and have the money available for your order upon checkout.

• Do you accept Money Orders or Concealed Cash?

  We will consider accepting these forms of payment but you absolutely MUST contact us FIRST before placing your order. This is to avoid any confusion as far as stock quantity, exchanging of information, and/or possible sale prices.