Store FAQ

• Where does this store ship from?

  We ship from a house in Auckland, New Zealand. We generally use NZ Post for NZ orders and DHL Global Mail for international orders.

• What currency are your prices in?

  All prices are in US Dollars.

• Why are the prices in USD when you are a New Zealand company?

  Before we launched the new website we had a 'New Zealand' store with NZD and an 'International' store with USD but it was painful to administrate and people complained that the prices didn't match. We've built this store with Storenvy (which is really great, if you want a store of your own you should try it) but there's not currently a way to change the currency, though they do have this planned for the future. However since we have customers from all over the world USDs make the most sense in a way for us anyway since most people have some idea of how their currency compares to it. The good news is that PayPal converts to your currency when you begin to check out anyway.

• What are your shipping rates?

  Below you will find our shipping rates by region and item type (in USD). If you are unsure what region your country falls into please contact us and we will be happy to help you out. As New Zealand is at the bottom of the world it is difficult for us to keep shipping prices down as these are always increasing for us. Generally speaking these prices, particularly for vinyl, are less that what it actually costs us to send these items to you. Note that orders within New Zealand will also have GST added (15%).

• What is this store's return and exchange policy?

  We will exchange products if they are faulty when you receive them. That said, we'd ask that if your problem is a cracked jewel case you give us a little bit of a break - despite our best efforts to pack things well sometimes this will happen and if you live on the other side of the world being a small company it's pretty hard to compensate for this sort of stuff.

• Do you accept orders placed outside of the US?

  Yes we do, we're outside of the US ourselves! (this question is required for the Storenvy FAQ, if it seems a little strange)

• How long will it take to receive my order?

  Lawrence the 'mail order guy' has a full time job so orders are sent out once or twice a week. International shipping delivery times may vary between 2 and 12 weeks (it's often pretty quick though, plus you get a free digital download for all music purchases so you'll have that while you wait).

• What if anything else is wrong with my order?

  First, check the <a href="http://www.storenvy.com/help/buying">Storenvy Buyer's Agreement</a> for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.