Store FAQ

• Where does this store ship from?

  San Francisco

• What is this store's return and exchange policy?

  We want you to be happy but we're also a very small business. We will exchange a non-custom product, but you will be responsible for the return shipping (we will cover shipping the replacement). For custom work, we will replace it only if there is a manufacturing issue. If you aren't sure, please contact us at customersupport@furnlab.com.

• Do you accept orders placed outside of the US?

  We sure do! Make sure that you check out the shipping rates, though, as they are higher for outside of the USA.

• How long will it take to receive my order?

  Items with images can take 2-7 business days to ship. Items without images should ship within 3 business days. Items shipped within the US will typically arrive 2-3 days after shipping. International items will vary.