I am having trouble with PayPal / a bug on the site. What should I do?
Please contact the customer support offered on PayPal or Storenvy.
What is this store's return and exchange policy?
No returns or exchanges after the order is shipped. However, If there is something wrong with your order upon arrival, please contact us and we can negotiate an exchange.
Do you accept orders placed outside of the US?
We sure do!
Where does this store ship from?
All products are shipped from San Jose, CA.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
When are you going to re-stock the Avenged / My Chem charms?!
Unfortunately those charms were limited and are no longer going to be made or re-stocked. Sorry!
Can you make custom charms?
No, sorry. Due to the fact that our charms are manufactured in bulk (and we get a lot of suggestions as is), we can't afford to take requests.