Where does this store ship from?
Mostly Shenzen, Hong Kong, and Beijing, China.
Preorders are shipped from Des Moines, Iowa in the US.
What is this store's return and exchange policy?
Dollypop doesn't accept exchanges, and only accepts returns for unused defective items.
If you feel that there was something wrong with your purchase please send an email through the contact form and we will do our best to fix the problem.
Dollypop doesn't accept returns for the reasons of slight color difference, an incorrect fit, or changing your mind about your order.
Dollypop is not responsible for lost packages in the mail, as well as undeliverable packages from incorrect addresses given.
Please consider this before your purchase.
Do you accept orders placed outside of the US?
Definitely! Dollypop ships anywhere in the world!
How long will it take to receive my order?
Processing time is usually 1-3 days.
All items are shipped from China by airmail unless otherwise stated, and take 10-25 days to arrive to most countries, however it could take longer if your country has strict customs or from busy shipping seasons.
If you are interested in upgrading shipping to Express, please send an email through the contact form of what item(s) you would be purchasing, and we will let you know what the new cost of your order would be. Express shipping usually arrives in 5-10 days.
Can you sponsor my blog items in exchange for advertisement?
At this time Dollypop is not sponsoring bloggers. Sending inquiries about sponsorship and reviews to customer service will ensure you will not be eligible for future sponsorship, this is in effect since May 8th, 2013.